There are four steps to booking and preparing for a custom photoshoot at the Lombard, Illinois in-house studio:
1. Send your request by following instructions in the Book Now section on the home page. Provide your full contact information (name, personal email, home address, city, state, zip, home phone/cell phone), and detail the type of photoshoot you seek. Include any preferred style of imagery if you have one, where the images will be used (to determine the correct usage licensing), when you would ideally like the photoshoot to take place. (All start at 11:00 a.m. CST any day of the week). Mention what, if any, deliverables you need beyond those included in your selected plan. Be sure to mention when you need deliverables. Please allow one to two business days per image ordered for retouching. It is generally recommended to book 7-10 days out from a session, to accommodate the back and forth communication required during the booking process and wardrobe planning process.
Note: Janice D Nelson Photography is not a walk-in facility. All sessions must be scheduled in advance.
2. We will hold a 20 minute conference call to discuss your request and answer any outstanding questions you might have. During the call, be sure to mention any preferences around style, lighting, backgrounds, retouching, special issues / concerns, people you need to also attend the photoshoot with you, etc. For tips on what to consider, check out, “Finding the Best Headshot Photographer Near You.” Generally only one person is allowed in the small in-house studio unless planned in advance.
Note 1: If you are a 3rd party calling for a friend, please know no 3rd party bookings are accepted due to personal information shared (if applicable) during the call and due to spammers, scammers and competitors impersonating others.
Note 2: If you are a business representative looking for corporate headshots or group photography, be sure to check out the blog “When Not All Portrait Photography Is Alike.”
3. Promptly pay the $100 booking fee invoice when it is sent to you, in order to lock in the agreed upon session date and time. The booking fee must be paid a minimum of 3 business days before a scheduled photoshoot. Exact payment only can be made. The booking fee generally applies to the total amount due the day of the photoshoot (is deducted from) providing you cancel or reschedule a minimum of 48 business hours in advance for any reason. Failure to do so results in the booking fee becoming non-refundable and not applied to any future session. Dates and times are not reserved until booking fee payments are received in full.
— YOU ARE SCHEDULED —
4. PDF Documents. Once the booking fee is received, a PDF with Getting Ready instructions will be emailed to you. It contains details on what to do to get ready for your photoshoot. (Also read the blog post on what you can do to help ensure a great outcome.) The PDF contains information on what to wear, what to bring, etc. and typically is a review of what was discussed during the consultation call. Do review this document carefully. If you have questions, contact Janice D Nelson Photography (You can call 630-414-6796 or email email@example.com.) You will also receive a second PDF with driving directions, in case you do not use GPS.
In general, since photographers need to showcase their work online and elsewhere, clients are asked to sign modeling releases stating they are aware their images may appear online, in marketing materials, photographic competitions, etc.
If the client photographed is a minor, parental and/or legal guardian signatures are required from both parents on an additional modeling release. This form must be received (signed and unaltered) by Janice D Nelson Photography prior to completing the booking process. Please allow additional/sufficient time when scheduling photoshoots with minors.
Final images are released to clients only after final payment in full is received and all requested releases are received. (Payment in full for a photoshoot and ordered items is required the same day as the photoshoot.) Once images are ready, you will receive emailed instructions.
In general, please allow 1 to 2 days for post processing per image ordered. If you choose electronic delivery, finished images are uploaded to a page where you will download them. Clients are responsible for all backups. Other methods of delivery such as on a USB are available at an additional cost. (Please see the a la carte menu for details.)
Typically sessions must be booked at least 3 days in advance, although 7-10 days out is recommended. Scheduling requirements (phone consultation, full contact information, plan choice, background choice, special lighting preferences, setup requirements, wardrobe review and planning, releases for minors if needed, etc.) must be completed and processed at least 48 business hours prior to a photoshoot.
Booking fees ($100) apply to the total amount due the day of the shoot with a couple exceptions. You must provide a minimum of 48 business hour notice for any cancellation or rescheduling request in order to receive a refund of your booking fee or to reschedule.
Note: Refunded fees exclude any processing fees incurred from Square.com (or whoever the current billing source is).
On those occasions when you must have images on short notice (less than one to two days processing per image), you must notify Janice D Nelson Photography during the consultation call in order to determine whether the need can be accommodated.
Holiday work or rush work incurs additional processing fees based on the scheduled deliverables.